How Do We Get Care?
Having to choose care or support services for the first time or even
changing your provider can be a very worrying time. So we have made a
step by step process for you and/or
your family/advocate or friend to follow:-
- You or a family member can enquire to use our services, or a social worker (Essex Council
Council) , Community Nurse, GP or other professional can
enquire on your behalf - If you have any difficulties with this please
call 01255 424245
or 01255 476107
where there will be someone here at Montécare to
help you with your enquiries.
- Once we have recieved your enquiry we will arrange for a member of
our assessment team to meet you at a time and place of your choosing
to find out more about your requirements and answer any questions you
have may have be they major or minor.
- We will collect all of the information we need with the support of
yourself or whoever else that you would like to be a part of your care
package. We will write up a Care Plan
for you and then we will also write up two Risk Assessments. One for
yourself and how you can manage and what you can and can't do and need
support with and the second Risk Assessment will be about the
Environment that you live in. This is to ensure everybody is safe and
looked after (Yourself and the Carer).
- Once you feel you are completely happy with your Plan and we have
all of the information needed, we will then discuss with you about the
times you would like to have your support and days. Also, we will
discuss charges and your Contract.
- Your Care Plan can be changed as and when required because you may
feel you need more or less support and we will then come out again and
discuss this with you.
- WE "PROMOTE
CHOICE AND INDEPENDANCE" AND "PERSON CENTRED PLANNING" TO ALL
OF OUR SERVICE USERS. LIVE LIFE TO THE FULL!