Service User Groups

"Feeling you matter is at the
core of being a person.

Knowing you matter is at the
heart of being alive.

Seeing you matter is at the
centre of carrying on in life."

  • 18+ ADULTS

Older People Services

We understand that as you get older it is important to continue to live in the comfort of your own home and maintain as much independence as possible.

Montécare have very experienced and dedicated staff to provide care to a very high standard and will try to do everything within their capabilities to support you to do this.

We also understand choosing a care provider for your self or a loved one can be a daunting and worrying time.

At Montécare we work closely with you and your family or carers to ensure together we design and create a care package to meet your specific individual needs to provide exactly what you need without taking away your choice and independence.

We believe in giving first class care and nothing less.


When a person with dementia finds that their mental abilities are declining, they often feel vulnerable and in need of reassurance and support. The people closest to them - including their carers, friends and family - need to do everything they can to help the person to retain their sense of identity and feelings of self-worth.

When we are caring for someone with dementia, it's important to help them remain as fit and healthy as possible - both physically and mentally. The better they feel, the more they can enjoy life, making life more pleasurable for both of you.

The way we dress says a lot about who we are. But as dementia progresses people increasingly need more help with dressing. As a carer, if we help the person with dementia to retain their own individual style, we can help them to preserve their identity.

For most adults, washing is a personal and private activity. When we are helping someone with dementia to wash we know it is important to be sensitive and tactful, and to respect their dignity.

Dementia can greatly affect a person's relationship to food and eating. It is important to do what we can to make sure that the person we are caring for enjoys their food and eats a healthy, balanced diet.

Montecare will do their very best to see that all of these goals are met. We have experienced staff that are trained in Dementia and will do their utmost to understand the requirements of each individual persons needs.

Palliative Care

Montécare enable people with terminal illness to choose to remain in their own home by providing carers who are fully trained in the needs of palliative care and can offer night sits, day sits and short visits. We also know that it is important for us to support you as a family.

Children and Families

Montécare provides Family Support Workers - Staff who can facilitate support to families / carers and children who require assistance. Our staff also have knowledge and experience with children who have additional or complex needs and disabilities.

Learning Disabilities and Mental Health

Montécare Support Services believes that people with disabilities have a right to regular support, to enable them to live independently, access information and have a lifestyle of their choice. Participating in the community, work, education and leisure activities as and when they wish. We provide an enabling service of support to people with disabilities on a one to one basis.

Montécare supports people with learning disabilities or mental health needs across Essex to live in the community. We build our care and support around each individual person using a Personal Centred Approach. We encourage the service user to take control of their lives. Our experienced staff will work with the service user, family, advocacy groups, volunteers and professionals to help plan the necessary support for each individual service user this will enable them to be the centre of decisions made about their life. We provide support for Direct Payment or privately funded Service Users

Maybe some of you have Communication difficulties and need to be able to communicate. Using MAKATON is a very good way of trying to communicate.

Makaton is a language programme using signs and symbols to help people to communicate. It is designed to support spoken language and the signs and symbols are used with speech, in spoken word order.

With Makaton, children and adults can communicate straight away using signs and symbols. Many people then drop the signs or symbols naturally at their own pace, as they develop speech.

For those who have experienced the frustration of being unable to communicate meaningfully or effectively, Makaton really can help. Makaton takes away that frustration and enables individuals to connect with other people and the world around them. This opens up all kinds of possibilities.

Makaton uses signs, symbols and speech to help people communicate. Signs are used, with speech, in spoken word order. This helps provide extra clues about what someone is saying. Using signs can help people who have no speech or whose speech is unclear. Using symbols can help people who have limited speech and those who cannot, or prefer not to sign.

Makaton is extremely flexible as it can be personalised to an individual's needs and used at a level suitable for them. It can be used to:

  • Share thoughts, choices and emotions
  • Label real objects, pictures, photos and places
  • Take part in games and songs
  • Listen to, read and tell stories
  • Create recipes, menus and shopping lists
  • Write letters and messages
  • Help people find their way around public buildings

Today over 100,000 children and adults, use Makaton symbols and signs.

Other people may find that Makaton will assist them in communication after a Stroke or an Accident of some kind of other illness.

Sandra Freeman Montécare Registered Manager is a Registered Regional Makaton tutor if you would like more information about the use of Makaton please telephone me on 01255 424245 or O1255 476107.

Physical Impairment

Montécare staff are trained to support people who have had a stroke, maybe have M.S., M.E. Motor-Neurone Disease, Skeletal problems there are many other categories for Physical impairment.

Makaton signing programme can be very helpful in supporting your communication needs.

Mobility Impairment is a category of disability that includes people with varying types of physical disabilities. This type of disability includes upper limb disability, manual dexterity and disability in co-ordination with different organs of the body. Disability in mobility can either be a congenital or acquired with age problem. This problem could also be the consequence of some disease. People who have a broken skeletal structure also fall into this category of disability.


is another type of physical impairment. There are hundreds of thousands of people that greatly suffer from minor to various serious vision injuries or impairments. These types of injuries can also result into some severe problems or diseases like blindness and ocular trauma, to name a few. Some of the common types of vision impairments include scratched cornea, scratches on the sclera, diabetes-related eye conditions, dry eyes and corneal graft.


is the category of physical impairment that includes people that are completely or partially deaf. People who are only partly deaf can sometimes make use of hearing-aids to improve their hearing ability.


'Sensory impairment' or 'sensory loss' are umbrella terms used to describe loss of the distance senses i.e. sight and hearing.
You will find that the term 'sensory impairment' is commonly used by professionals rather than 'sensory impaired' individuals themselves who may be more likely to use the terms below.

There are three very distinct groups within sensory impairment:

  • Visually impaired people
  • Deaf people
  • Deaf blind people

Causes of sensory impairment

The largest cause of sensory impairment is the ageing process with over 65s more likely to experience some level of sensory loss. The following is a list of some common causes, of course, this list is not comprehensive...

Blindness/partial sight

  • Ageing process, e.g. age-related macular degeneration
  • Disease, e.g. diabetes
  • Infection, e.g. meningitis
  • Genetics e.g. retinitis pigmentosa (RP)
  • Injury or physical trauma
  • Cataract
  • Glaucoma


  • Ageing process
  • Infection, e.g. meningitis, mumps, measles
  • Disease, e.g. Ménière's disease
  • Physical trauma
  • Exposure to loud noise
  • Genetics

Deaf blindness

  • Ageing process
  • Maternal infection, e.g. rubella
  • Genetics, e.g. Usher Syndrome
  • Other congenital causes, e.g. premature birth
  • Combination of causes of deafness and blindness
  • Remember - the largest cause of visual, hearing
  • and dual sensory loss is the ageing process

People with a sensory impairment will have experienced life with their individual impairment in a completely different way to others who may be classed as belonging to the same group - no two people will be exactly the same and services should not be delivered as if they were.

For instance people who are deaf use Sign language to communicate or Deaf Blind sign language.

You can find people who will help you to communicate when you find it difficult to have specialist help for instance. There are interpreters who are trained and qualified representatives to help negotiate your communication, e.g.

What are British Sign Language Interpreters?

A British Sign Language Interpreter is used like any other language interpreter. However, instead of translating vocal communication between different people, a BSL interpreter communicates using sign language and/or vocal language. This can be between two or more people and it can be between those that are deaf, d/Deaf blind or hearing.

Where are BSL Interpreters used?

BSL interpreters are used in everyday situations, employment, medical, Legal, Religious, social services, educational and many more. They are used to ensure, like any other language interpreter, when clear communication is needed.

Can anyone be a BSL Interpreter?

It takes a lot of training to become a fully qualified interpreter - Communication professional. In the UK all Communication professionals are on The National Registers of Communication Professionals working with Deaf and Deaf blind People (NRCPD). To be an interpreter you do not have to be on this register. However, those that are, have the correct qualifications and agree to abide by a strict code of conduct.

NRCPD website:-

How much does an Interpreter cost?

Again there are so many variables to this question, type of interpreting, duration, location and so forth. So it cannot be truthfully answered on an internet page. We could say a price here but we work on the basis 'one size does not fit all' thus we need to know your needs first. Contact us to discuss your needs and we will prepare a free quote so there are no surprises with hidden costs.

Please see our contact page for information on how to contact us

What geographical area do you cover?

We hope that this information has been helpful to you - out Moto is:-
"We are committed to Care"